Get Started

Pick your path

You can call 1-888-884-3909 at any hour, or go to the contact page to choose a topic and ask for a callback.

Gather a few things

An order number, the order date, and a sentence about what is wrong. If your problem is about an item, a photo helps. The contact page lists what to have ready for each topic.

Talk it through

We ask a few questions, then explain your options from simplest to last resort. If any fee applies, you will hear it before you decide.

Do it in your own account

You send the request in the Temu app. If something looks different on your screen, call again and we will adjust.

Our commitments

• We say plainly that we are independent.
• We never ask for passwords or codes.
• We tell you when something is beyond what we can do.