A simple habit: keep your own order record

Published October 23, 2026 by Help by Gennie

After you order, take two screenshots: the order summary and the payment confirmation. Save them in a folder called Orders.

When something goes wrong

Add screenshots of tracking, photos of the item, and your messages. Having everything in one place makes any request quicker and clearer.

Do not store passwords or full card numbers in that folder.

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