Check a link before you tap it

Published October 23, 2026 by Help by Gennie

A message about an order you did not place, a refund waiting, or a locked account should slow you down.

Do this instead

1. Do not tap the link.
2. Open the Temu app yourself.
3. Look at your orders and messages inside it.

Warning signs

• Urgent threats or short deadlines.
• Misspelled web addresses.
• Requests for codes, passwords or gift cards.

If you tapped and typed anything, change your password and tell your bank if you entered card details.

Still stuck? Call 1-888-884-3909