Refund Policy

Effective: [add date]

This policy applies to fees paid to Help by Gennie. Refunds on Temu purchases are handled by Temu.

Fees paid to us

If you think a charge from us was a mistake or the help was not as described, contact support@helpbygennie.online or 1-888-884-3909 within [add number] days. We will review it and reply in writing.

Temu purchases

Use the return and refund options on your Temu order page. We are happy to explain them.