Help by GennieEffective: [add date]
Who we are
Help by Gennie is an independent, online-only service. We are not Temu and are not affiliated with, endorsed by or sponsored by Temu. Temu is a trademark of its owner.
What we offer
General guidance about Temu orders, returns, billing and accounts. We do not use your account or decide any outcome.
No promised results
We cannot guarantee refunds, replacements or account access. Temu and your payment provider decide.
Fees
Any fee is disclosed before you agree, and you are not charged without consent.
Your role
- Give accurate information.
- Keep your credentials private.
- Use our guidance at your own discretion.
Liability
Where the law allows, we are not responsible for indirect or consequential loss.
Changes
We may update these terms. The effective date shows the current version.