Help by GennieWho we are
Is Help by Gennie connected to Temu?
No. We are an independent third-party service and are not affiliated with, endorsed by or sponsored by Temu.
Do you have a physical office?
No. We are online only. Support is by phone and online request.
When can I reach you?
Our support is available around the clock, every day.
What we can and cannot do
Can you see or change my order?
No. You manage your own account. We guide you.
Can you guarantee a refund?
No. Only Temu can decide. We help you explain your situation clearly.
Cost and safety
Will it cost me anything?
If a fee applies, we tell you first, and nothing is charged without your yes.
Do you need my password or a code?
Never. Do not give them to anyone.
Where is official Temu help?
In the Temu app, open your profile and look for Help or Customer Service.
Not here? Call 1-888-884-3909