{"id":12,"date":"2026-10-23T13:24:47","date_gmt":"2026-10-23T13:24:47","guid":{"rendered":"https:\/\/helpbygennie.online\/?page_id=12"},"modified":"2026-10-23T13:24:47","modified_gmt":"2026-10-23T13:24:47","slug":"contact","status":"publish","type":"page","link":"https:\/\/helpbygennie.online\/?page_id=12","title":{"rendered":"Contact"},"content":{"rendered":"<div class=\"hub\">\n \n <div class=\"call-card\">\n  <div>\n   <span class=\"badge\" id=\"hp-badge\"><i><\/i><span id=\"hp-badge-text\">Checking hours<\/span><\/span>\n   <a class=\"big\" href=\"tel:+18888843909\">1-888-884-3909<\/a>\n   <p>Hours: Support available 24 hours a day, 7 days a week<\/p>\n   <p>If a fee ever applies, you will hear it first and decide for yourself.<\/p>\n   <a class=\"btn\" href=\"tel:+18888843909\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M6.6 10.8a15 15 0 0 0 6.6 6.6l2.2-2.2a1 1 0 0 1 1-.25 11.4 11.4 0 0 0 3.6.57 1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.5a1 1 0 0 1 1 1c0 1.25.2 2.45.57 3.6a1 1 0 0 1-.25 1z\"\/><\/svg>Call now<\/a>  <\/div>\n  <div>\n   <p><strong>Before you call<\/strong><\/p>\n   <ul><li>Open your order page<\/li><li>Stay near your device so we can guide you step by step<\/li><li>Keep passwords and one-time codes to yourself<\/li><\/ul>\n  <\/div>\n <\/div>\n\n <h2>What can we help you with?<\/h2>\n <p class=\"sub\">Tap a topic to see what to gather before you call. It keeps things quick.<\/p>\n <div class=\"topics\" role=\"group\" aria-label=\"Choose a topic\">\n  <button type=\"button\" class=\"topic\" data-topic=\"where\" aria-pressed=\"false\">Where is my order?<\/button><button type=\"button\" class=\"topic\" data-topic=\"money\" aria-pressed=\"false\">Money back<\/button><button type=\"button\" class=\"topic\" data-topic=\"wrong\" aria-pressed=\"false\">Not what I ordered<\/button><button type=\"button\" class=\"topic\" data-topic=\"charge\" aria-pressed=\"false\">Charge on my statement<\/button><button type=\"button\" class=\"topic\" data-topic=\"login\" aria-pressed=\"false\">Account access<\/button><button type=\"button\" class=\"topic\" data-topic=\"glitch\" aria-pressed=\"false\">App or site glitch<\/button><button type=\"button\" class=\"topic\" data-topic=\"else\" aria-pressed=\"false\">Something different<\/button> <\/div>\n  <div class=\"topic-panel\" id=\"panel-where\" hidden>\n  <h3>Where is my order?<\/h3>\n  <p>Tracking and delivery questions. Tick what you already have.<\/p>\n  <ul class=\"checks\">\n   <li><label><input type=\"checkbox\"> Order number<\/label><\/li><li><label><input type=\"checkbox\"> Date you ordered<\/label><\/li><li><label><input type=\"checkbox\"> Tracking number and latest update<\/label><\/li><li><label><input type=\"checkbox\"> Where it should be delivered<\/label><\/li>  <\/ul>\n  <div class=\"progress\" aria-hidden=\"true\"><span><\/span><\/div>\n  <p class=\"ready-text\"><span class=\"done\">0<\/span> of 4 ready<\/p>\n  <div class=\"panel-actions\">\n   <a class=\"btn\" href=\"tel:+18888843909\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M6.6 10.8a15 15 0 0 0 6.6 6.6l2.2-2.2a1 1 0 0 1 1-.25 11.4 11.4 0 0 0 3.6.57 1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.5a1 1 0 0 1 1 1c0 1.25.2 2.45.57 3.6a1 1 0 0 1-.25 1z\"\/><\/svg>Call 1-888-884-3909<\/a>   <button type=\"button\" class=\"btn btn-ghost\" data-callback=\"Where is my order?\">Call me back instead<\/button>\n  <\/div>\n <\/div>\n  <div class=\"topic-panel\" id=\"panel-money\" hidden>\n  <h3>Money back<\/h3>\n  <p>Returns and refunds. Tick what you already have.<\/p>\n  <ul class=\"checks\">\n   <li><label><input type=\"checkbox\"> Order number<\/label><\/li><li><label><input type=\"checkbox\"> Which item and why<\/label><\/li><li><label><input type=\"checkbox\"> How you paid<\/label><\/li><li><label><input type=\"checkbox\"> Any return or refund request number<\/label><\/li>  <\/ul>\n  <div class=\"progress\" aria-hidden=\"true\"><span><\/span><\/div>\n  <p class=\"ready-text\"><span class=\"done\">0<\/span> of 4 ready<\/p>\n  <div class=\"panel-actions\">\n   <a class=\"btn\" href=\"tel:+18888843909\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M6.6 10.8a15 15 0 0 0 6.6 6.6l2.2-2.2a1 1 0 0 1 1-.25 11.4 11.4 0 0 0 3.6.57 1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.5a1 1 0 0 1 1 1c0 1.25.2 2.45.57 3.6a1 1 0 0 1-.25 1z\"\/><\/svg>Call 1-888-884-3909<\/a>   <button type=\"button\" class=\"btn btn-ghost\" data-callback=\"Money back\">Call me back instead<\/button>\n  <\/div>\n <\/div>\n  <div class=\"topic-panel\" id=\"panel-wrong\" hidden>\n  <h3>Not what I ordered<\/h3>\n  <p>Wrong, damaged or different items. Tick what you already have.<\/p>\n  <ul class=\"checks\">\n   <li><label><input type=\"checkbox\"> Order number<\/label><\/li><li><label><input type=\"checkbox\"> Clear photos of the item and the box<\/label><\/li><li><label><input type=\"checkbox\"> Screenshot of the listing<\/label><\/li><li><label><input type=\"checkbox\"> What is different, in one sentence<\/label><\/li>  <\/ul>\n  <div class=\"progress\" aria-hidden=\"true\"><span><\/span><\/div>\n  <p class=\"ready-text\"><span class=\"done\">0<\/span> of 4 ready<\/p>\n  <div class=\"panel-actions\">\n   <a class=\"btn\" href=\"tel:+18888843909\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M6.6 10.8a15 15 0 0 0 6.6 6.6l2.2-2.2a1 1 0 0 1 1-.25 11.4 11.4 0 0 0 3.6.57 1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.5a1 1 0 0 1 1 1c0 1.25.2 2.45.57 3.6a1 1 0 0 1-.25 1z\"\/><\/svg>Call 1-888-884-3909<\/a>   <button type=\"button\" class=\"btn btn-ghost\" data-callback=\"Not what I ordered\">Call me back instead<\/button>\n  <\/div>\n <\/div>\n  <div class=\"topic-panel\" id=\"panel-charge\" hidden>\n  <h3>Charge on my statement<\/h3>\n  <p>Charges, holds and coupons. Tick what you already have.<\/p>\n  <ul class=\"checks\">\n   <li><label><input type=\"checkbox\"> Order number(s)<\/label><\/li><li><label><input type=\"checkbox\"> Amount and date on the statement<\/label><\/li><li><label><input type=\"checkbox\"> Last 4 digits of the card only<\/label><\/li><li><label><input type=\"checkbox\"> Screenshot with account numbers covered<\/label><\/li>  <\/ul>\n  <div class=\"progress\" aria-hidden=\"true\"><span><\/span><\/div>\n  <p class=\"ready-text\"><span class=\"done\">0<\/span> of 4 ready<\/p>\n  <div class=\"panel-actions\">\n   <a class=\"btn\" href=\"tel:+18888843909\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M6.6 10.8a15 15 0 0 0 6.6 6.6l2.2-2.2a1 1 0 0 1 1-.25 11.4 11.4 0 0 0 3.6.57 1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.5a1 1 0 0 1 1 1c0 1.25.2 2.45.57 3.6a1 1 0 0 1-.25 1z\"\/><\/svg>Call 1-888-884-3909<\/a>   <button type=\"button\" class=\"btn btn-ghost\" data-callback=\"Charge on my statement\">Call me back instead<\/button>\n  <\/div>\n <\/div>\n  <div class=\"topic-panel\" id=\"panel-login\" hidden>\n  <h3>Account access<\/h3>\n  <p>Sign-in help and account safety. Tick what you already have.<\/p>\n  <ul class=\"checks\">\n   <li><label><input type=\"checkbox\"> Email or phone on the account<\/label><\/li><li><label><input type=\"checkbox\"> The message you see when signing in<\/label><\/li><li><label><input type=\"checkbox\"> When you last signed in<\/label><\/li><li><label><input type=\"checkbox\"> Any activity you do not recognize<\/label><\/li>  <\/ul>\n  <div class=\"progress\" aria-hidden=\"true\"><span><\/span><\/div>\n  <p class=\"ready-text\"><span class=\"done\">0<\/span> of 4 ready<\/p>\n  <div class=\"panel-actions\">\n   <a class=\"btn\" href=\"tel:+18888843909\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M6.6 10.8a15 15 0 0 0 6.6 6.6l2.2-2.2a1 1 0 0 1 1-.25 11.4 11.4 0 0 0 3.6.57 1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.5a1 1 0 0 1 1 1c0 1.25.2 2.45.57 3.6a1 1 0 0 1-.25 1z\"\/><\/svg>Call 1-888-884-3909<\/a>   <button type=\"button\" class=\"btn btn-ghost\" data-callback=\"Account access\">Call me back instead<\/button>\n  <\/div>\n <\/div>\n  <div class=\"topic-panel\" id=\"panel-glitch\" hidden>\n  <h3>App or site glitch<\/h3>\n  <p>Errors, crashes and checkout trouble. Tick what you already have.<\/p>\n  <ul class=\"checks\">\n   <li><label><input type=\"checkbox\"> Device and version<\/label><\/li><li><label><input type=\"checkbox\"> Screenshot of the error<\/label><\/li><li><label><input type=\"checkbox\"> Wi-Fi or mobile data<\/label><\/li><li><label><input type=\"checkbox\"> What you already tried<\/label><\/li>  <\/ul>\n  <div class=\"progress\" aria-hidden=\"true\"><span><\/span><\/div>\n  <p class=\"ready-text\"><span class=\"done\">0<\/span> of 4 ready<\/p>\n  <div class=\"panel-actions\">\n   <a class=\"btn\" href=\"tel:+18888843909\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M6.6 10.8a15 15 0 0 0 6.6 6.6l2.2-2.2a1 1 0 0 1 1-.25 11.4 11.4 0 0 0 3.6.57 1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.5a1 1 0 0 1 1 1c0 1.25.2 2.45.57 3.6a1 1 0 0 1-.25 1z\"\/><\/svg>Call 1-888-884-3909<\/a>   <button type=\"button\" class=\"btn btn-ghost\" data-callback=\"App or site glitch\">Call me back instead<\/button>\n  <\/div>\n <\/div>\n  <div class=\"topic-panel\" id=\"panel-else\" hidden>\n  <h3>Something different<\/h3>\n  <p>Not on the list. Tick what you already have.<\/p>\n  <ul class=\"checks\">\n   <li><label><input type=\"checkbox\"> Order number, if any<\/label><\/li><li><label><input type=\"checkbox\"> A short summary<\/label><\/li>  <\/ul>\n  <div class=\"progress\" aria-hidden=\"true\"><span><\/span><\/div>\n  <p class=\"ready-text\"><span class=\"done\">0<\/span> of 2 ready<\/p>\n  <div class=\"panel-actions\">\n   <a class=\"btn\" href=\"tel:+18888843909\"><svg viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M6.6 10.8a15 15 0 0 0 6.6 6.6l2.2-2.2a1 1 0 0 1 1-.25 11.4 11.4 0 0 0 3.6.57 1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.5a1 1 0 0 1 1 1c0 1.25.2 2.45.57 3.6a1 1 0 0 1-.25 1z\"\/><\/svg>Call 1-888-884-3909<\/a>   <button type=\"button\" class=\"btn btn-ghost\" data-callback=\"Something different\">Call me back instead<\/button>\n  <\/div>\n <\/div>\n \n <h2>Choose how to reach us<\/h2>\n <p class=\"sub\">All of these work, any time of day.<\/p>\n <div class=\"options\">\n  <div><h3>Phone<\/h3><p><a href=\"tel:+18888843909\">1-888-884-3909<\/a><br>Fastest for urgent order problems.<\/p><\/div>\n  <div><h3>Callback<\/h3><p>Fill in the form below and we call you in your chosen time window.<\/p><\/div>\n  <div><h3>Email<\/h3><p><a href=\"mailto:support@helpbygennie.online\">support@helpbygennie.online<\/a><br>Best for screenshots and photos.<\/p><\/div>\n  <div><h3>Online<\/h3><p>We are an online-only service. Phone and callback requests are open around the clock.<\/p><\/div>\n <\/div>\n\n <div class=\"cb\" id=\"callback\">\n  <h2>Prefer a call from us?<\/h2>\n  <p class=\"sub\">Leave a number and a time window. We never pass your number on.<\/p>\n  <form method=\"post\" action=\"https:\/\/helpbygennie.online\/wp-admin\/admin-post.php\">\n   <input type=\"hidden\" name=\"action\" value=\"hp_callback\">\n   <input type=\"hidden\" id=\"hp_nonce\" name=\"hp_nonce\" value=\"e3f2e3f678\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F12\" \/>   <div style=\"position:absolute;left:-9999px\" aria-hidden=\"true\"><label>Leave empty<input type=\"text\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/div>\n   <div class=\"row\">\n    <div><label for=\"cb-name\">Your name<\/label><input id=\"cb-name\" name=\"name\" required autocomplete=\"name\"><\/div>\n    <div><label for=\"cb-phone\">Phone number<\/label><input id=\"cb-phone\" name=\"phone\" type=\"tel\" required autocomplete=\"tel\" placeholder=\"(555) 555-0123\"><\/div>\n   <\/div>\n   <div class=\"row\">\n    <div><label for=\"cb-topic\">Topic<\/label>\n     <select id=\"cb-topic\" name=\"topic\"><option>Where is my order?<\/option><option>Money back<\/option><option>Not what I ordered<\/option><option>Charge on my statement<\/option><option>Account access<\/option><option>App or site glitch<\/option><option>Something different<\/option><\/select><\/div>\n    <div><label for=\"cb-time\">Best time to call<\/label>\n     <select id=\"cb-time\" name=\"besttime\"><option>As soon as possible<\/option><option>Morning<\/option><option>Afternoon<\/option><option>Evening<\/option><\/select><\/div>\n   <\/div>\n   <label for=\"cb-email\">Email (optional)<\/label><input id=\"cb-email\" name=\"email\" type=\"email\" autocomplete=\"email\">\n   <label for=\"cb-msg\">What happened? (optional)<\/label><textarea id=\"cb-msg\" name=\"message\" rows=\"4\" maxlength=\"600\"><\/textarea>\n   <div class=\"count\"><span id=\"cb-count\">0<\/span>\/600<\/div>\n   <p class=\"meta\">Please do not include passwords, verification codes or full card numbers.<\/p>\n   <button class=\"btn\" type=\"submit\">Call me back<\/button>\n  <\/form>\n <\/div>\n\n <h2>Good to know<\/h2>\n <details><summary>Are you Temu?<\/summary><p>No. Help by Gennie is an independent third-party service and is not affiliated with Temu. For official support, use the Help section in the Temu app.<\/p><\/details>\n <details><summary>How quickly will you call back?<\/summary><p>We aim to call within the time window you pick. If you need help right away, call the number above.<\/p><\/details>\n <details><summary>Will you ask for my password?<\/summary><p>Never. We do not need your password, verification codes or full card number. If anyone asks for them, end the conversation.<\/p><\/details>\n <details><summary>What does it cost to get help?<\/summary><p>We explain any fee before you agree, and you are not charged without your clear consent.<\/p><\/details>\n <details><summary>Can I send photos or screenshots?<\/summary><p>Yes. Email them to us and mention your name and topic. Please hide full card or account numbers first.<\/p><\/details>\n<\/div>\n<script>\n(function(){\n var cfg={tz:\"America\\\/New_York\",days:[0,1,2,3,4,5,6],s:0,e:24};\n var b=document.getElementById('hp-badge'),bt=document.getElementById('hp-badge-text');\n try{var p=new Intl.DateTimeFormat('en-US',{timeZone:cfg.tz,weekday:'short',hour:'numeric',hour12:false}).formatToParts(new Date());\n  var wd=['Sun','Mon','Tue','Wed','Thu','Fri','Sat'].indexOf(p.find(function(x){return x.type==='weekday'}).value);\n  var h=parseInt(p.find(function(x){return x.type==='hour'}).value,10)%24;\n  var open=cfg.days.indexOf(wd)>-1&&h>=cfg.s&&h<cfg.e;\n  b.className='badge'+(open?' open':'');bt.textContent=open?(cfg.s===0&&cfg.e>=24&&cfg.days.length===7?'Support available 24\/7':'We are open now'):'Leave a callback request below';\n }catch(e){bt.textContent='Call or request a callback';}\n var tb=document.querySelectorAll('.topic'),pn=document.querySelectorAll('.topic-panel');\n function show(k){tb.forEach(function(x){x.setAttribute('aria-pressed',x.dataset.topic===k)});pn.forEach(function(x){x.hidden=x.id!=='panel-'+k});}\n tb.forEach(function(x){x.addEventListener('click',function(){show(x.dataset.topic)})});\n pn.forEach(function(panel){var cs=panel.querySelectorAll('input[type=checkbox]'),bar=panel.querySelector('.progress span'),d=panel.querySelector('.done');\n  function up(){var n=0;cs.forEach(function(c){if(c.checked)n++});d.textContent=n;bar.style.width=(n\/cs.length*100)+'%'}\n  cs.forEach(function(c){c.addEventListener('change',up)});});\n document.querySelectorAll('[data-callback]').forEach(function(x){x.addEventListener('click',function(){\n  var s=document.getElementById('cb-topic');for(var i=0;i<s.options.length;i++){if(s.options[i].text===x.dataset.callback)s.selectedIndex=i}\n  var c=document.getElementById('callback');c.scrollIntoView({behavior:'smooth'});document.getElementById('cb-name').focus({preventScroll:true});});});\n var m=document.getElementById('cb-msg'),c=document.getElementById('cb-count');if(m)m.addEventListener('input',function(){c.textContent=m.value.length});\n})();\n<\/script>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/helpbygennie.online\/index.php?rest_route=\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpbygennie.online\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/helpbygennie.online\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/helpbygennie.online\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/helpbygennie.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12"}],"version-history":[{"count":0,"href":"https:\/\/helpbygennie.online\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions"}],"wp:attachment":[{"href":"https:\/\/helpbygennie.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}